Too often, our customers focus on price, consequently we focus on price---after … [Read more...]
Author: David Brock
How Will You Justify This To Your Management?
Obsessive Learning, Relentless Execution---The Yin And Yang Posted on January, 2015
My post, "Top Performers, Obsessive Learning, Relentless Execution" has … [Read more...]
Understanding The Customer Expectations Critical To Customer Experience Posted on January, 2015
Recently I wrote Responding To Customer Experience Disasters. It's stimulated … [Read more...]
Responding To Customer Experience Disasters! Posted on January, 2015
As much as we try to develop, implement, and execute outstanding customer … [Read more...]
Brain Tricks And Writing It Down Posted on January, 2015
With the New Year, we are inundated with posts about goal setting, New Year … [Read more...]
Any Idiot Can Be A LinkedIn LION! Posted on January, 2015
..... And Most Are! Before I go further, I need to offer a disclaimer and … [Read more...]
Charity:Water, We Do Have An Impact! Posted on January, 2015
Some of you may think you are having a "Deja-vu" experience or that I'm … [Read more...]
Top Performers: Obsessive Learning And Relentless Execution Posted on December, 2014
At one point, I wanted to get better at golf (it's hard to be worse than I am). … [Read more...]
Attrition Is A Leadership Problem Posted on December, 2014
Some time ago, I wrote, A Frightening Look At The "Cost Of Selling." It has … [Read more...]
Presence Posted on December, 2014
Often when we think about "Presence," we think about a person's bearing or how … [Read more...]
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