This afternoon, we had a problem with a critical tool that we use. I am … [Read more...]
Author: David Brock
Designing The Customer Experience For Our Efficiency, Not The Customers'
"I Can Save You More Than You Are Currently Spending" And Other Stupid Sales Ploys Posted on August, 2014
We've all gotten the call, the phone rings, it's a sales person. Somewhere in … [Read more...]
You Won't Win With The Best Product! Posted on August, 2014
Sales people are obsessed with products. We know every feature, function, feed, … [Read more...]
QoS--Quality Of Service Posted on August, 2014
We've all experienced it, our mobile phone rings, upon answering all we hear is … [Read more...]
When Are We Going To Integrate Sales And Marketing? Posted on August, 2014
We know customers want to us to engage them differently. There's all sorts of … [Read more...]
You Have To Start At The Beginning Posted on August, 2014
The other evening, I was relaxing, watching something on Netflix. It was a … [Read more...]
Gratitude Posted on August, 2014
All of us get caught up in the swirl of activities around us. Business, … [Read more...]
The Most Important Improvement In Efficiency, Actually Talking To People Posted on July, 2014
Everyone is time poor. We have too much on our plates--more than we possibly … [Read more...]
Learning To Teach Posted on July, 2014
I've been writing about "teaching our customers" these days. To often, what I … [Read more...]
Creating Crap At The Speed Of Light! Posted on July, 2014
Everyone is talking about social selling! We have new tools, techniques, and … [Read more...]
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