David Brock, Author at Partners in EXCELLENCE Page

Author: David Brock

Who Cares About "Outstanding Customer Service Experience?"
Posted on September, 2013

September 9, 2013 by David Brock 6 Comments

Sometimes, I think we get customer service wrong. We try to create outstanding … [Read more...]

September 8, 2013 by David Brock 2 Comments

All of us like to fit all sorts of principles and examples into Pareto's Law. … [Read more...]

I was in the doctor's office for a check up the other day and was fascinated … [Read more...]

Too often, we think of the customer's buying process as something that, once we … [Read more...]

pur-pose: noun, 1. The object toward which one strives or for which something … [Read more...]

September 3, 2013 by David Brock 2 Comments

Most sales people are very fast-we think fast, we react, we talk. We're … [Read more...]

Every organization has them, the bottom 20%, the people who are not meeting our … [Read more...]

Answers are what we, as sales people, are about---we look for answers from our … [Read more...]

Principle (Noun): 1. a fundamental truth or proposition that serves as the … [Read more...]

As sales and marketing professionals, we're consumed with the change in our … [Read more...]