David Brock, Author at Partners in EXCELLENCE Page

Author: David Brock

Customer Experience And Silos
Posted on March, 2012

We organize our companies by function--sales, marketing, customer service, … [Read more...]

I commented on the results reported in IBM's outstanding survey of CMO's. The … [Read more...]

I just read the IBM 2011 Global CMO Marketing Study. It's a fascinating report, … [Read more...]

February 27, 2012 by David Brock 5 Comments

A trait I don't hear much about, but one that I think is critical for sales … [Read more...]

February 27, 2012 by David Brock 6 Comments

Follow-Up, a simple concept, but one which too many managers fail to execute. … [Read more...]

February 24, 2012 by David Brock 3 Comments

I was reviewing a sales situation with a client earlier today. The sales person … [Read more...]

I'm amazed by many of the discussions I read about sales performance … [Read more...]

No, today's post isn't about some esoteric view of people's agendas--how we … [Read more...]

February 20, 2012 by David Brock 1 Comment

One of the biggest problems sales people face is their deals slipping. We … [Read more...]

February 16, 2012 by David Brock 2 Comments

There's always a lot of discussion in the Sales 2.0, CRM worlds about … [Read more...]