No this is not another plea for donations to my Charity:Water campaign (though … [Read more...]
Category: Performance
Category: Performance
Water, Water Everywhere, But Not A Bit To Drink.......
Social Media Isn't So Social Posted on January, 2015
Whatever we call it: Social Media, Social Selling, Social Networking, Social … [Read more...]
Teamwork And Collaboration Is All BS! Posted on January, 2015
My friend, Mike Weinberg, has gotten all in a lather about whether we hire Team … [Read more...]
Understanding The Customer Expectations Critical To Customer Experience Posted on January, 2015
Recently I wrote Responding To Customer Experience Disasters. It's stimulated … [Read more...]
Responding To Customer Experience Disasters! Posted on January, 2015
As much as we try to develop, implement, and execute outstanding customer … [Read more...]
Brain Tricks And Writing It Down Posted on January, 2015
With the New Year, we are inundated with posts about goal setting, New Year … [Read more...]
Any Idiot Can Be A LinkedIn LION! Posted on January, 2015
..... And Most Are! Before I go further, I need to offer a disclaimer and … [Read more...]
Attrition Is A Leadership Problem Posted on December, 2014
Some time ago, I wrote, A Frightening Look At The "Cost Of Selling." It has … [Read more...]
"We Want Your Help To Grow Our Business" Posted on December, 2014
When I saw the title on the email, I was intrigued. I thought, "A new client?" … [Read more...]
When All Else Is Equal, The Lowest Price Wins! Posted on December, 2014
When the customer perceives little difference between alternative solutions from … [Read more...]
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