The Wells Fargo saga is a tragic example of systemic leadership failure. … [Read more...]
Category: Transformation
Category: Transformation
Systemic Leadership Failure
Account Based Everything Re-Imagined Posted on September, 2016
I love the emerging focus on Account Based Everything. The principles of … [Read more...]
The Lost Opportunity Of Focusing On Customers With "Needs" Posted on September, 2016
It's always terrible to start a blog post with a disclaimer. It's great to have … [Read more...]
The Customer Doesn't Care About Your Number! Posted on August, 2016
It happens to all of us. We need to make our number. Quarter end is … [Read more...]
Why Do We Continue To Get The Basics Of Value So Wrong? Posted on August, 2016
Hopefully, any person in a sales role knows the importance of value--whatever … [Read more...]
We Can Only Create Value With The Customer, Not For The Customer Posted on August, 2016
For regular readers, you probably are wondering, I've long talked about the … [Read more...]
What's The Customer's "Whole Problem" Posted on August, 2016
Our focus, naturally, is on what we sell. More accurately, it's on what … [Read more...]
Putting Aside Our Agenda For The Customer's Posted on July, 2016
Gary Peyrot asked a great question recently, He had read, "What Would Happen If … [Read more...]
Your Customers Have Problems, But Do They Know? Posted on July, 2016
Not long ago, I got a call from a frustrated sales person. He had a huge … [Read more...]
Drive Sales With Product Knowledge, Drive More With Customer Problem Knowledge! Posted on July, 2016
I read an article entitled, "Drive Sales With Product Knowledge." It was a good … [Read more...]
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