Whatever we call it: Social Media, Social Selling, Social Networking, Social … [Read more...]
Teamwork And Collaboration Is All BS!
My friend, Mike Weinberg, has gotten all in a lather about whether we hire Team … [Read more...]
How Will You Justify This To Your Management?
Too often, our customers focus on price, consequently we focus on price---after … [Read more...]
Obsessive Learning, Relentless Execution—The Yin And Yang
My post, "Top Performers, Obsessive Learning, Relentless Execution" has … [Read more...]
Understanding The Customer Expectations Critical To Customer Experience
Recently I wrote Responding To Customer Experience Disasters. It's stimulated … [Read more...]
Responding To Customer Experience Disasters!
As much as we try to develop, implement, and execute outstanding customer … [Read more...]
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