We’ve all heard some variation of the same story: Two hunters are in the woods, … [Read more...]
Who Is The Customer Experience For?
The answer to this question seems obvious, the customer experience, whether it … [Read more...]
Designing The Customer Experience For Our Efficiency, Not The Customers’
This afternoon, we had a problem with a critical tool that we use. I am … [Read more...]
“I Can Save You More Than You Are Currently Spending” And Other Stupid Sales Ploys
We've all gotten the call, the phone rings, it's a sales person. Somewhere in … [Read more...]
You Won’t Win With The Best Product!
Sales people are obsessed with products. We know every feature, function, feed, … [Read more...]
QoS–Quality Of Service
We've all experienced it, our mobile phone rings, upon answering all we hear is … [Read more...]
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