Thanks to Jim Estill, I came across this outstanding post by Tim O'Rielly: Work … [Read more...]
Moving From Customer Acquisiton To Customer Engagement
For some strange reason, in the past few days, at least four different … [Read more...]
Stop Assuming You Know Your Customers, Start Listening To Them!
Thanks to one of Fred Wilson's recent posts, I discovered Whitney Hess, a user … [Read more...]
New Year and Goals
I've taken a brief holiday from posting, now am back in full force---partly a … [Read more...]
The Giant Wake Up Call
I'm spending the slow time of the Holidays catching up on neglected reading. I … [Read more...]
Remembering Deming’s Lessons—Always Important, But Somehow More So Now
Art Petty reminds us in Management Excellence, about Deming's lessons and their … [Read more...]
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