I wrote, If You Were In Your Customer's Shoes, What Would You Do? Gary Hart … [Read more...]
If You Were In Your Customer’s Shoes, What Would You Do?
Some time ago, I was doing a deal review with a great sales team. They were … [Read more...]
The Problem With Turnover
Before my non-US followers get in an uproar, I'm not talking about the revenue … [Read more...]
All Revenue Is Not Created Equal!
It probably sounds like heresy to talk about "Good Revenue" and "Bad Revenue," … [Read more...]
Performance Improvement — Looking In The Mirror First!
I get a lot of calls and notes from people genuinely interested in performance … [Read more...]
We’re Efficient, But What Does That Do To The Customer Experience?
The other day, Jim Keenan and I were chatting about a number of things (mostly … [Read more...]
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